RN, Nurse Navigator

Job Title: RN Nurse Navigator

Location: Fountain Valley, California

Department: Navigation Center

Job Status: Full-time

Shift: Variable shifts between 6am-12:30am Monday through Sunday. Weekends required.

Pay Range: $55.05/hr - $79.83/hr

To be the first reliable point of contact for Patients, Families and Providers, delivering the Simply Better Memorial Care Experience in every interaction with guests and colleagues.

• Maintains working knowledge of the telephone advice nurse job functions.
• Assess and prioritize incoming calls.
• Act as a resource to other departments.
• Deliver the Simply Better Memorial Care Experience in every interaction with Patients, Families, Providers, and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Strong organizational skills.
• Must be able to multi-task and maintain a calm positive demeanor.
• Must possess problem resolution and follow-through skills.
• Knowledge of managed care and the business segments.
• Knowledge and ability to schedule reservations for patients/family.
• Be at work and be on time.
• Follow company policies, procedures and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.

• Minimum of three years’ experience in a healthcare setting and/or a broad knowledge base preferably in Adult, Emergency and Pediatrics.
• Excellent interpersonal communication and patient-centered focus; able to work independently and as part of a team.
• Excellent organization and attention to detail with strong follow-through.
• Highly organized; able to work in a fast-paced environment and demonstrate prioritization skills, effective time management, initiative and responsibility.
• Good listening skills; able to effectively and clearly communicate (written and verbal) in English and professionally discuss difficult topics while promoting the Company’s position.
• Proficient in Microsoft Word, Excel, and PowerPoint.

• Minimum of an Associate of Science Degree in Nursing;
  Bachelor of Science in Nursing preferred.
• Current California Registered Nurse license (RN).

Scheduled Shift Start Time: 6:00 am – Scheduled Shift End Time: 12:30 am.