Sales Operations Manager

Pay or shift range: $90,000 USD to $110,000 USD

The salary range is based on a variety of factors, including experience, education, certifications and geographic location.

** Description*
* ** Own the CRM. Govern Pricing. Lead the Engine Behind Sales Growth.*
* * Hybrid
* in Fountain Valley, CA.

Step into a high-visibility leadership role where you'll drive CRM strategy, enforce pricing discipline, and lead a team that directly impacts revenue performance and scalable growth.

Kishigo, a Bunzl company, is seeking a highly strategic and operationally driven  
** Sales Operations Manager
** to lead and elevate our sales support function. This is a critical leadership role for a candidate who brings  
** expert-level CRM ownership, proven supervisory experience, and strong pricing governance expertise** . The ideal candidate thrives at the intersection of data, process, and people-driving CRM strategy and adoption, enforcing pricing discipline, and leading a high-performing team that supports profitable sales growth. This individual will serve as a key partner to sales leadership, translating insights into action and ensuring the systems, processes, and governance are in place to optimize performance across the commercial organization.

** Responsibilities:*
* + Provide strategic leadership for sales support operations to ensure alignment with company objectives for profitable sales growth, pricing discipline, and customer satisfaction.

+ Partner closely with the VP of Sales, Regional Sales Managers, Manufacturer's Sales Representatives, and Key Account Managers to develop, govern, and continuously improve sales support processes, tools, and workflows.

+ Establish and oversee lead qualification standards, exercising independent judgment to evaluate customer fit, opportunity size, urgency, and product alignment, and ensure a high-quality sales pipeline.

+ Direct the assignment and prioritization of qualified leads to sales representatives and account managers based on territory strategy, account ownership, capacity, and business priorities.

+ Own pricing governance, including the development and enforcement of pricing workflows, approval thresholds, exception handling, and escalation protocols for customer quotes and price lists.

+ Serve as the organizational owner and subject-matter expert for the CRM platform (e.g., Dynamics), setting governance standards, defining reporting requirements, and ensuring data integrity, forecasting accuracy, and consistent adoption across the sales organization.

+ Lead CRM strategy and continuous improvement efforts by partnering with internal stakeholders to identify system enhancements, optimize sales processes, and improve visibility into pipeline and performance metrics.

+ Design, analyze, and oversee KPIs related to sales performance, pipeline health, pricing effectiveness, and CRM adoption; translate insights into actionable recommendations for executive leadership.

+ Develop and standardize dashboards and reporting tools that enable leadership and sales teams to evaluate performance, identify risks and opportunities, and drive informed decision-making.

+ Directly manage Inside Sales team, including hiring, performance management, coaching, workload prioritization, and professional development, ensuring a high-performing and scalable support function.

+ Represent the sales support function in cross‑functional initiatives and as needed, industry trade or association events to support broader commercial strategy and organizational objectives.

** Qualifications*
* + High school diploma or GED required

+ Bachelor's degree in business, Marketing, Communications, or related field preferred

+ 5+ years of experience in sales, customer service, customer experience, customer insights, or related roles

+ 2+ years' experience managing people

+ CRM ownership, MS Dynamics preferred

+ Strong analytical skills with proficiency in data analysis

+ Excellent project management abilities with proven track record of driving initiatives to completion

+ Outstanding communication skills

+ Proficiency in Microsoft Office Suite, particularly Excel and Power Point

+ Customer-focused mindset with passion for…