Shift Lead

Job Category

Store Customer Service Rep

Locally owned and operated by a franchisee who cares for the Team Members and creates a fun working environment.

We are seeking a professional and decisive Shift Lead to join our team in Fountain, United States. In this role, you will oversee daily shift operations, lead a team of associates, and ensure the smooth execution of all assigned tasks. The Shift Lead is responsible for maintaining operational excellence, upholding safety standards, and fostering a productive work environment. You will serve as the primary point of contact for your team and management, making critical decisions that impact shift performance and employee engagement.

• Supervise and lead shift team members, providing clear direction and support to ensure all tasks are completed efficiently and to quality standards
• Monitor shift operations and analyze performance metrics to identify areas for improvement and implement corrective actions
• Enforce safety protocols and compliance procedures, conducting regular safety briefings and investigations when necessary
• Coordinate scheduling, staffing levels, and workload distribution to optimize productivity and meet operational targets
• Communicate effectively with management regarding shift performance, challenges, and recommendations for process improvements
• Train and mentor team members on job responsibilities, company policies, and best practices to support their professional development
• Address conflicts and performance issues promptly and professionally, documenting incidents as required
• Maintain organized records, logs, and documentation related to shift activities and team performance
• Conduct regular quality checks and ensure adherence to established operational standards
• Respond to emergencies and unexpected situations with sound judgment and decisive action

• Proven supervisory or lead experience in an operations, manufacturing, or production environment
• Strong leadership and team management skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of staff
• Demonstrated problem-solving abilities and sound decision-making skills under pressure
• Strong organizational and time management skills with attention to detail
• Knowledge of safety regulations and compliance requirements relevant to shift operations
• Proficiency with relevant operational systems, software, or equipment used in your industry
• Ability to work flexible schedules, including nights, weekends, and holidays as required
• Conflict resolution and performance management experience
• Ability to analyze data and metrics to drive operational improvements

Get paid to grow and learn through our Management development program where you learn everything from managing a business to reading and understanding Profit & Loss statements.

Starting out is Colorado Minimum Wage at $15.16hr. Pay scale once shift leading is 16-19hr. Shift leads bonus $50-$100 a month. When moving into an Assistant Manager position, You receive profit sharing.

There is plenty of opportunity to learn and grow within our company all the way from driver to franchisee!