Service Parts Specialist

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

The Service & Parts Specialist is a dual‑role position designed to support daily Service Department operations while driving growth within the Parts Department, Pro Shop, and retail accessory sales.

This role functions primarily as a Service Writer, while also serving as the dealership’s frontline specialist for parts, marine accessories, and retail sales. The position plays a critical role in increasing parts revenue, improving service workflow efficiency, and enhancing the overall customer experience.

This is not a management position and operates under the direction of the Service Manager.

• Write and manage service repair orders
• Schedule service work and coordinate technician workflow
• Communicate with customers regarding estimates, approvals, status updates, and completion timelines
• Coordinate parts availability with service jobs
• Assist with warranty documentation and processing
• Maintain accurate records within the DMS
• Support service department efficiency and customer satisfaction

• Manage over‑the‑counter parts sales
• Assist customers with parts lookup and ordering
• Recommend replacement and upgrade components
• Maintain organized parts inventory and stocking levels
• Coordinate special orders and customer notifications
• Support technicians with internal parts requests

• Sell marine accessories and retail merchandise
• Maintain Pro Shop displays and merchandising
• Recommend accessory add‑ons tied to service work and boat ownership
• Drive attachment sales opportunities
• All Pro Shop and over‑the‑counter accessory sales are credited to this position for commission eligibility.

• Assist in building and managing in‑store retail parts sales, online store, eBay store, Amazon store (if implemented)
• Create listings, pricing, and descriptions
• Fulfill and ship orders
• Handle customer inquiries related to retail parts sales

• $35,000 - $41,000 Base Salary
• Salary structure tied to Service Writer responsibilities
• Provides stable income based on administrative and customer service workload

• Eligible for commission on over‑the‑counter parts sales, Pro Shop & marine accessory sales, special order parts, online store sales, eBay / Amazon sales (if applicable)
• Expected commissions based on previous year between $7,000 and $20,000
• Commissions are above and beyond base salary
• Commission is based on gross profit, encouraging healthy margins and sustainable growth.

• This role supports two major dealership priorities:
  Service Department efficiency;
  Parts & accessory revenue growth
• It is designed to scale — as parts and retail volume increase, the position may naturally evolve into a more parts‑focused role