Outside Service Representative

Outside Service Representative

We are seeking a motivated Outside Service Representative to maintain existing business relationships and develop new relationships to expand our service business. In this position you will be representing Freightliner and Western Star.

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential duties and responsibilities:

• Develop and maintain strong relationships with assigned customers through consistent communication, scheduled visits, and dependable follow-up.
• Serve as the primary point of contact between assigned customers and Transwest service locations.
• Regularly visit customers within the assigned territory to understand their operations, equipment, service needs, and upcoming repair opportunities.
• Identify and pursue new business opportunities while expanding service, parts, sublet, and miscellaneous sales within the existing customer base.
• Maintain regular contact with major accounts and follow up on customer requests within 48 hours.
• Coordinate with service managers, advisors, parts departments, mobile service, and other internal teams to ensure customer needs are handled efficiently.
• Assist customers with scheduling repairs, obtaining updates, resolving service concerns, and identifying the most appropriate Transwest location or service option.
• Monitor open customer issues and remain involved until an acceptable resolution has been reached.
• Review customer activity and performance reports to identify sales trends, lost business, inactive accounts, and growth opportunities.
• Maintain accurate documentation of customer contacts, visits, opportunities, concerns, and follow-up commitments.
• Promote Transwest's full range of products and services, including shop repairs, mobile service, preventive maintenance, parts, inspections, and other available solutions.
• Maintain a working knowledge of Transwest capabilities, OEM programs, vendor products, warranty processes, and fleet service solutions.
• Partner with operational leaders to ensure customer commitments are realistic, clearly communicated, and successfully completed.
• Support customer retention by proactively addressing concerns and ensuring customers receive consistent, professional service.
• Meet established individual and regional sales, customer contact, retention, and growth goals.
• Represent Transwest professionally during customer visits, meetings, industry events, and other business activities.
• Travel regularly throughout the assigned territory while managing travel and customer entertainment expenses within the approved budget.
• Perform additional duties and special projects as assigned.

Work environment and physical abilities:

• Activities require a full range of motion including handling, lifting, manual dexterity, finger dexterity and eye-hand coordination.
• Position requires standing, balancing, bending or stooping for prolonged periods of time.
• Position requires the occasional ability to lift and carry items weighing up to 45 pounds.
• Position requires corrected vision and hearing within normal range.
• Must be able to regularly get in and out of vehicle's.

Required education, experience, knowledge & skills:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to obtain a CDL within 90 days.
• Ability to work independently and with a group.
• Ability to travel.
• Proven ability to develop relationships and close sales.
• Excellent written and verbal communication skills.
• Detail-Oriented
• Ability to successfully complete a general abilities assessment and pass a post-offer background check, physical and drug screening.

Preferred education, experience, knowledge & skills:

• Truck and/or mechanical experience or knowledge is preferred.

Job details:

• Type:
  Salary
• Compensation Range: $65,000 - $80,000 + Commission
• Bonus Eligibility:
  Yes
• Reports To:
  
  Service Director
• Shift: 1st
• Closing Date:
  Open Until Filled