VIP Services Coordinator

Job Location:

Kraft Sports and Entertainment - Foxborough, MA 02035
Position Type:
Full Time
Education Level: Bachelor's Degree
Salary Range: $17.15 - $22.60 Hourly

Job Shift: Day
Job Category:
Marketing/Media/PR

This role is primarily responsible for delivering exceptional customer service to Club Members, Suite Holders, and their guests. The position focuses on relationship management, proactive engagement, and seamless execution of premium experiences year‑round while supporting key VIP Services initiatives.

• Cultivate and maintain strong, long‑term relationships with Club Members and Suite Holders through consistent year‑round touchpoints, including phone calls, emails, in‑person meetings, game‑day interactions, and special events.
• Partner with the VIP Services team to develop and implement creative strategies that engage key decision‑makers during both the season and off‑season through curated events and elevated game‑day experiences.
• Create, organize, and maintain internal resources, templates, and informational documents to support the daily operations and long‑term efficiency of VIP Services.
• Leverage the Customer Relationship Management (CRM) system to manage member requests, track communications, document interactions, and ensure accurate record keeping.
• Deliver best‑in‑class customer service by responding promptly, providing clear and accurate information, and consistently exceeding Member expectations.
• Support all major VIP Services initiatives, projects, and departmental priorities as assigned, ensuring seamless execution and alignment with organizational goals.
• Train, mentor, and support game‑day and event staff, reinforcing service standards and ensuring premium‑level execution across all touchpoints.
• Assist in identifying, planning, and executing unique Member‑exclusive events and value‑added programs designed to enhance the overall Member experience.
• Collaborate with cross‑functional departments to communicate, coordinate, and align on all Clubs and Suites operational details, ensuring flawless execution on event days.
• Special projects and assignments as business dictates.

This position has no supervisory responsibilities.

• 0-2 years of relevant work experience
• Bachelor’s degree preferred
• Outgoing, creative, and results‑oriented mindset
• Strong organizational skills
• Exemplary interpersonal and communication skills
• Computer literate and proficiency in Microsoft Word & Excel
• Must be results oriented and self‑motivated
• Must have attention to detail and focused concentration
• Must be able to make timely decisions in the contact of the workflow
• Must possess strong organization skills, ability to multi‑task and responsiveness

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet
• Fast‑paced office environment

None required

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.