Pharmaceutical Regional Account Manager

Pharmaceutical Regional Account Manager - Massachusetts

Full-time

Job Title:

Regional Account Manager

Openings: 2

FLSA Status:
Exempt

Reports to:

Key Account Manager

Hourly/Salary:
Salary (based on experience)

Department:
Customer Success

Med Wiz is the premier pharmacy partner for long-term-care communities that share our commitment and priority to patient-care first. We have transformed the conventional medication management process by being high-touch and patient
-focused. At Med Wiz we work tirelessly to streamline the often-disjointed communication process between the integral stakeholders in the medication ordering and administration life-cycle. We accomplish this by simplifying processes, educating and communicating frequently. Our comprehensive technology solutions and breadth of pharmaceutical products and services – allow us to be nimble and creative in offering the right service every one of our unique customer needs.

Med Wiz understands its customers’ needs and has the industry’s highest standards – with strict adherence to federal and state regulations.

The Regional Account Manager (RAM) serves as a key operational and leadership partner within the Customer Success team. This role supports the execution of Med Wiz’ s strategic objectives by coordinating regional activity, improving consistency across accounts, and helping ensure high-quality service delivery to assigned pharmacy locations and customers. The RAM provides functional oversight to Account Managers and acts as a liaison between the VP of Customer Success, Key Account Manager, and Account Managers to promote alignment, accountability, and continuous improvement.

• Provide functional supervision and day-to-day support to Account Managers within the assigned region.
• Participate in a rotating second-shift and weekend schedule to manage open tickets, deliver customer service support, and promptly resolve facility-related inquiries.
• Lead small-scale operational projects that improve service delivery, efficiency, and team coordination.
• Translate leadership goals into actionable regional plans and support consistent execution across accounts.
• Collect and leverage input from AMs, utilizing their skills and expertise to drive continuous improvement and process optimization.
• Facilitate AM PTO coverage to maintain consistent service levels.
• Promote collaboration by encouraging active participation from Account Managers in meetings, planning sessions, and problem‑solving discussions.
• Conduct initial site visits to pharmacies within the assigned region to establish relationships, assess needs, and gather operational feedback.
• Conduct routine on-site visits alongside Account Managers at each location to strengthen relationships and improve processes.
• Collaborate with AM, KAM, and pharmacy operations teams in pre, during, and post onboarding processes.
• Support go-live readiness and provide on-site assistance as needed for new facility implementations and other critical account activities.
• Communicate facility performance updates and operational concerns to leadership in a timely and professional manner.

• Review state and federal registration and licensing requirements, including DEA and CDS registrations, for all dispensing states and report expired or missing licensure to the appropriate pharmacy operations team.
• Review pharmacy technician license status for Account Managers and provide guidance on renewal processes as needed.
• Escalate missing or expired licenses to Risk Management in accordance with company process.

• Maintain accurate data and notification assignment across internal pharmacy systems to support leadership visibility and operational efficiency.
• Develop and…