Workplace Experience Ambassador

Foxborough, MA 02035

What this job involves:

The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery.

What your day-to-day will look like

• Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services
• Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client s proprietary web-based systems
• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics
• Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards
• Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests
• Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed
• Manage and book conference rooms, order catering and assist in event planning
• Oversee email inbox, create and send site wide communications
• Maintain inventory, provide onboarding support, and promote site activities through social media platforms
• Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records
• Other job duties as assigned

Required Qualifications

• High School diploma or GED, or commensurate experience in hospitality/customer service roles
• Minimum 2-3 years of hospitality management or customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management
• Excellent communication and listening skills with ability to work with clients at all organizational levels
• Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities
• Ability to multitask in fast-paced environment while maintaining attention to detail
• Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility
• Emergency Response Certification

Preferred Qualifications

• Experience in reception, concierge services, or client-facing roles in commercial real estate environment
• Knowledge of security systems, digital visitor management platforms, and fire safety protocols
• Experience with Canva or similar design platforms for marketing materials
• Background in facilities management or property services
• Vendor management experience in corporate environments
• Social media management experience using Microsoft Teams and internal engagement platforms
• Experience working in multi-site operations with standardized processes

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 57,000.00 – 62,000.00 USD per year

Location: On-site – Foxborough, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you re pursuing.

Location: On-site – Foxborough, MA

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