IT​/OT Senior Engineer II

Career Opportunities with Stellix Global Services

We collaborate with our customers and technology and service partners with a relentless co‑innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you to explore opportunities at Stellix Global Services.

We are currently looking for a Senior IT/OT Engineer II within our IT/OT managed services team to provide post‑project services (such as DCS Platform, OT infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and automation project solutions for our installed customer base. Solutions will largely leverage a portfolio of Emerson products and select third‑party OT platforms. Responsibilities include scheduled maintenance activities or managed services for customers’ DCS system administration;

cyber security solutions; automation performance and reliability services; customer help desk and emergency services; digital plant troubleshooting and integration; system installation and commissioning; DCS system upgrades; operational solutions for alarm management, loop performance, process simulation; lifecycle consulting and business continuity services.

The Senior IT/OT Engineer II will perform consultative services for customers via annual service contracts, service bank, assigned projects and some subscription‑based offers. They will build trusted‑advisor relationships, support and advise customers on a range of IT/OT and virtualization lifecycle platform recommendations that solve customer pain, optimize business value, and enhance satisfaction with their IT/OT investments to meet business goals.

• BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent.
• Must have either of:
  • 5‑7 years of Delta
    
    V or similar DCS systems experience (hardware and platform, troubleshooting/RCA, DCS upgrades/administration, integration and/or virtualization).
  • 7‑9 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching).
  • 8‑10 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching).
• Preferred: 2‑4 years of direct experience in Life Sciences Industry.
  • Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV.
• Demonstrated increasing level of responsibility supporting OT systems.
• Familiar with analog and discrete signaling, serial and Ethernet communications and hardware, technical drawings including P&IDs, electrical schematics, loop drawings, network architecture drawings. Virtualization experience and networking knowledge preferred.
• Soft Skills:
  • Embodies an “Infinite Leadership” mentality and interest in coaching/mentoring with long game in mind.
  • Collaboration and team work
  • Time management and reporting
  • Detail oriented, good documentation skills
  • Critical thinking and problem solving
  • Ability to assess risk through review of documentation and KBAs.
• Applicants should either reside locally or express a willingness to relocate to the Foxborough, MA area.
• Must be able to travel extensively within the New England region.

• Day‑to‑day technical support and help desk for customer contracts to support their IT/OT systems, following triage and demonstrating situational awareness for escalation.
• Liaison with Emerson, Rockwell, Dell, VMWare, Cisco, and other third‑party partners.
• Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results.
• Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or Hyper
  
  V virtualization platforms. Provide technical leadership and mentoring to less senior engineers.
• Support design and build activities for Life Science customers and others in a quality‑controlled methodology, including documentation, internal testing, Factory…