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IT Service Desk Dispatcher & Incident Coordinator
Job in
Foxborough, Norfolk County, Massachusetts, 02085, USA
Listed on 2026-08-22
Listing for:
Kraft Group LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
The Kraft Group LLC is seeking an IT Service Desk Dispatcher to be the main contact for IT support requests across the organization, triaging, documenting, prioritizing, and coordinating incidents in ITSM. You'll resolve Tier I issues, route tickets to the right teams, monitor SLA adherence, and communicate with customers.
This role includes in-person support at Gillette Stadium and corporate offices in Foxborough, MA, with evening and event-day coverage as needed.
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