Help Desk Level 2 IT MA
Job in
Foxborough, Norfolk County, Massachusetts, 02085, USA
Listed on 2026-08-28
Listing for:
Polaris-Healthcare
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Help Desk Level 2 ITPolaris Healthcare Foxborough, MAFull-Time
We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.
Responsibilities:- Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
- Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
- Perform systems administration tasks, including Active Directory and Windows Group Policy management
- Troubleshoot DHCP, DNS, file, and print services
- Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
- Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
- Utilize Remote Management Tools for troubleshooting and support
- 3+ years of experience in a help desk or IT support role
- Ability to lift up to 50 pounds unassisted
- Valid driver's license and reliable car
- Salary based on experience: $70,000 - $85,000 annually
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