IT Systems Support Specialist

• Location 2 Hampshire street,suite 300,Foxborough, MA, 02035,United States
• Base Pay $38.00 - $45.00 / Hour
• Employee Type FT Hourly

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mitsubishi Electric Iconics Digital Solutions considers all of these variables when extending an offer of employment.

The IT Systems Support Specialist is responsible for supporting and maintaining the organization's technology environment, including end-user devices, Microsoft 365 services, business applications, networking equipment, and security controls. Based in Foxboro, Massachusetts, this role provides hands-on technical support for local employees while collaborating with IT colleagues across the global organization.

The ideal candidate is user-focused, technically curious, and comfortable working across a broad range of technologies. This position offers the opportunity to develop skills in cloud technologies, cybersecurity, automation, and infrastructure while supporting the day-to-day operations of a growing global business.

Provide day-to-day technical support for employees' hardware, software, operating system , connectivity, printing, and peripheral issues.

Set up, configure, deploy, and maintain laptops, mobile phones, monitors, and other employee technology.

Install and deploy approved software and assist with Windows updates and standard endpoint configurations.

Support conference room technology and help employees use company systems effectively.

Maintain IT asset s , equipment assignments , and inventory records.

Support employee onboarding, role changes, and offboarding, including account setup, access changes, equipment preparation, and equipment return.

Perform routine administration and support for Microsoft 365, identity services, and endpoint management under established procedures.

Assist employees with access, authentication, email, collaboration tools, and mobile-device issues.

Follow access control , approval, and least privilege requirements.

Assist with the operation and maintenance of local network, Wi-Fi, VPN, server-room, and related office technology.

Monitor routine system alerts, backups, and scheduled IT activities and elevate issues when needed.

Provide support for business applications and coordinate with senior IT staff, vendors, or application owners when issues require additional expertise.

Assist with technology upgrades, office changes, equipment replacements, and new-system rollouts.

Follow company cybersecurity policies and established IT procedures.

Assist with reported security incidents, vulnerability remediation, endpoint security activities, and user follow-up.

Help maintain technical documentation and evidence needed for security and compliance activities.

Protect company information and promptly raise suspected security or data protection concerns.

Create and maintain support procedures, setup guides, and knowledge- base articles.

Identify recurring support issues and recommend practical process improvements.

Use Power Shell or other scripting tools to automate routine tasks when appropriate and with guidance from senior IT staff.

Collaborate with global IT colleagues and communicate status, risks, and support needs clearly.

Associate's or bachelor's degree in Information Technology , Computer…