World Cup Security Area Supervisor

Education Level High School Diploma or Equivalent
1. Create a welcoming, service-oriented environment for all guests entering the stadium by leading staff with a focus on safety, professionalism, and accountability.
2. Maintain thorough knowledge of all security operational policies and procedures to effectively execute security initiatives throughout the stadium
3. Oversee and support all Supervisors in assigned areas to ensure compliance with stadium policies and procedures while fostering a respectful and supportive work environment.
4. Attend pre-event Supervisor briefings as assigned by Team Ops Event Managers.
5. Conduct event-day briefings with assigned staff, emphasizing world-class security practices and exceptional guest service at every guest touchpoint
6. Deploy staff to assigned areas, ensuring placements align with individual skills, attributes, and operational needs.
7. Ensure guest safety and security by conducting thorough primary and secondary guest and bag screenings using established security technology and protocols.
8. Maintain the integrity of the playing field and other restricted or back-of-house areas by verifying credentials and challenging unauthorized access.
9. Monitor crowd behavior and promptly report any suspicious activity or safety concerns to your Supervisor.
10. Make recommendations to the Senior Security Event Manager to enhance guest service, crowd management, operational efficiency, and overall event safety.
11. Work collaboratively with stadium partners, including Guest Services, Food and Beverage, and Stadium Operations; escalate concerns to the Event Manager, Main Operations Center (MOC), or nearest Law Enforcement Officer as applicable.
12. Complete all required training modules and ongoing education assignments.
13. Respond to and report safety, service, or security incident to the Main Operations Center and Team Ops Management, escalating to nearest Law Enforcement Officer as applicable.  Ensure incident reports and required statements are completed accurately and submitted by end of shift.
14. Special projects and assignments as business dictates
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