Clerk IV - Framingham

The Department of Children and Families (DCF) is seeking a Clerk IV to provide administrative support to professional staff and uphold the department’s mission of protecting children from abuse and neglect.

• Utilize Microsoft Office Applications – Word and Excel – with accuracy.
• Perform accurate typing, word processing and data entry.
• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests.
• Track the data drive information used in case assignments and personnel management.
• Perform Area Office closed records processing.
• Serve as a receptionist; greet clients and visitors, answer telephone calls, and refer clients and visitors to appropriate department staff when needed.
• Provide administrative and clerical support and projects as assigned.
• Provide routine information concerning agency office locations, programs and services.
• Assist with processing mail and fax as necessary.
• Maintain filing system.
• Assist staff by entering information into the Family Net system including Family Net searches.
• Assist social workers with Mass Health insurance claims.
• Manage personal needs accounts on the area office level of Social Security and Title II payments.
• Assist in the support of Director of Area as needed.

• Demonstrated ability in Microsoft Office Applications – Word, Excel and Access, Family Net, etc.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in a public forum.
• Capacity to plan, organize and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

Applicants must have at least three years of full‑time (or equivalent part‑time) experience in office work, or an equivalent combination of relevant experience and education as outlined below:

• A high‑school diploma or equivalent, with options for up to one year of experience substitution.
• Diploma from a business or commercial course or vocational high school, substituting up to eight months of experience.
• Completion of a one‑year full‑time or equivalent part‑time program at a recognized business or secretarial school, substituting up to one year of experience.
• Completion of a two‑year full‑time or equivalent part‑time program at a recognized business or secretarial school, substituting up to two years of experience.

First consideration will be given to applicants who apply within the first 14 days.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

To request a reasonable accommodation during the application or interview process, contact the EOHHS Candidate ADA Requests l2 or 857‑283‑7581.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. The Commonwealth takes pride in providing a work experience that supports you, your loved ones, and your future.

Official

Title:

Clerk IV

52,269.10 – 69,313.40 Yearly