Administrative and Program Support Assistant; Part-Time, Temporary

Administrative and Program Support Assistant (Part-Time, Temporary)

Temporary Administrative and Program Support Assistant (Part-Time)

Location:

Framingham

Mass Bay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, Mass Bay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary: The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. This is a temporary part‑time, non‑unit position with no benefits. The Student Administrative & Program Support Assistant provides comprehensive administrative, student services, and program support for Mass Bay Community College’s Corporate Partnerships and Community Education programs.

This role serves as a primary point of contact for students, instructors, and community members, helping to ensure smooth daily operations, exceptional customer service, and a welcoming learning environment. The position offers valuable experience in business operations, customer service, marketing, event coordination, and student success initiatives. The role is ideal for a business student seeking practical experience in organizational operations, customer relations, marketing, and program administration while contributing to student success and community engagement initiatives.

Key

Responsibilities and Duties:

• Serve as the first point of contact at the front desk, assisting students, visitors, and community members with inquiries regarding programs, courses, registration, and services.
• Provide information and guidance on course offerings, schedules, enrollment processes, and student resources.
• Support student success by addressing questions and connecting students with appropriate college resources and staff.
• Assist students with registration and enrollment activities.
• Process course registrations and payments through Course Storm.
• Prepare and maintain student records, registration documentation, and program files.
• Create certificates of completion for program participants.
• Complete and process SNAP‑related forms and supporting documentation as needed.
• Make copies, prepare instructional materials, and provide general office support.
• Monitor and maintain inventory of office supplies, program materials, and student refreshments.
• Organize and restock supplies to ensure efficient office operations.

• Support classroom instructors by assisting with student‑related concerns and administrative needs.
• Help foster a positive, inclusive, and community‑focused learning environment.
• Work closely with the Corporate Partnerships Data Administrator to support operational and data management needs.
• Design and create flyers, promotional materials, and communications to market courses and programs.
• Assist with student recruitment efforts and outreach initiatives.
• Support social media, email campaigns, and other marketing activities as assigned.

• Assist with planning, organizing, and supporting career fairs, workforce development events, student celebrations, and community engagement activities.
• Help coordinate event logistics, registration, setup, and participant support.
• Contribute to creating a welcoming and engaging atmosphere for students and community partners.
• Collaborate with the Executive Director and Director to support student success initiatives, recruitment efforts, and registration activities.
• Work effectively with faculty, staff, students, and community to achieve program goals.
• Perform other duties and special projects as assigned.

This list is not to be considered all‑inclusive. A supervisor may…