Scheduling Specialist- Communication Access

Overview

Starting Rate: $22.00-$24.00/hour

The Scheduling Specialist of the Communication Access Team supports the organization by booking and confirming service providers in consultation with the Assistant Director and Director for all agency-wide communication access requests. This position plays a critical role in monitoring communication about outstanding request details, seeking Deaf-centered input on access providers, assigning coverage, and maintaining cancellations, changes, and confirmations of all agency requests.

The Scheduling Specialist works closely with the Administrative Specialist on the data integrity of the request, while seeking consultation about preferred communication access providers from team leadership and consumers. This role supports agency-wide fiscal operations by preparing invoice details for all external billing and reimbursable requests for approval by team leadership. The Scheduling Specialist supports the agency’s network of communication access providers by maintaining contact information and availability of external vendors to meet access demands that exceed the capacity or specialty of internal communication access capacity.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Associate's Degree

• Monitor communication access scheduling to ensure timely, qualified, culturally responsive, and equitable service delivery.
• Maintain the daily scheduling and coordination of communication access requests using USked and related systems.
• Serve as a central point of communication between requestors, Deaf consumers, interpreters, and staff.
• Support the Administrative Specialist to monitor and triage incoming requests by assessing urgency, complexity, and communication access needs.
• Support the Administrative Specialist and team leadership to maintain interpreter availability records and assist requestors in identifying possible availability on the schedule.
• Assign staff and freelance interpreters based on qualifications, experience, cultural and linguistic needs, consumer preferences, availability, and the unique requirements of each assignment in consultation with team leadership. Send out confirmations related to filled requests.
• Partner with the Administrative Specialist and Deaf stakeholders and professionals to support Deaf-led data collection practices, including communication access preferences, needs assessments, and feedback on assignments.
• Act as secondary escalation and follow-up support to the Administrative Monitors assignment preparation, including materials, links, and logistical readiness.
• Prepare scheduling-related billing processes, including accounts payable and receivable activities. Support leadership with data tracking and reporting related to service utilization, costs, and scheduling trends
• Support agency communication with external vendors including contact information, availability, and guidance on invoicing and reimbursement procedures.
• Utilize department and organizational systems, including scheduling software, One Drive, Microsoft Office, Smartsheet, and other data management tools.
• Attend and actively participate in supervision, staff meetings, and professional development activities.
• Treat all members of the Advocates community with dignity and respect, in alignment with The Advocates Way and Advocates Human Rights policies. Promptly report any concerns regarding abuse or neglect of individuals served through supervisory channels or other required mandated reporting processes. Report concerns related to employee discrimination through…