Clerk IV

The Department of Developmental Services (DDS) is seeking a full-time Clerk IV to work at our Middlesex West Area Office in Framingham. This role is the first face of the office to the public, be it greeting someone at the front desk or answering the phone. Qualified candidates for this role will have knowledge of clerical office practices and procedures, including record keeping and office correspondence.

United States-Massachusetts-Framingham-300 Howard Street

This is a general summary and is not intended to be a complete list of duties.

• Provides administrative and service coordination support for Adult Services and Transition Services.
• Prepares, reviews, formats, and finalizes correspondence, reports, tables, forms, and other program documents to ensure accuracy, clarity, consistency, and accessibility.
• Uses and maintains multiple databases and electronic systems to enter, update, retrieve, and verify client and consumer information.
• Assists with coordinating referrals, records, communications, appointments, and other documentation related to adult and transition services.
• Communicates with individuals, families, service providers, schools, regional office staff, and other stakeholders to support timely service coordination and follow-up.
• Serves as a liaison with the Regional Office regarding the purchase of equipment, supplies, and other administrative needs.
• Performs general document-management functions, including copying, scanning, organizing, distributing, and maintaining electronic and physical records.
• Maintains filing, records-retention, and archiving systems in accordance with applicable policies and procedures.
• Provides general administrative support, assists with special projects, and performs other related duties as assigned.

Please Note:This is Full-time, 37.5 hour position.

Shift: Days

Days Off:

Saturday and Sunday

Flexibility required to meet the needs of the Office.

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov

Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://(Use the "Apply for this Job" box below)./cori

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring…