Administrative Coordinator III - Heart Center of MetroWest - Framingham Job Framingham area,Massachusetts USA,Administrative/Clerical

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties:
Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision.

A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

Job Overview

This position is responsible for managing and coordinating all aspects, services, and support related to assigned program. This role participates in assessing, planning, implementing and evaluating the health services provided. Where appropriate, new services, approaches, or expanded programs will be presented for review. This position is responsible to effectively organize, assemble and arrange resources to meet the short- and long- term goals of the program and organization.

Serves as liaison and key point of contact to facilitate programmatic and operational communications internally and externally. This position works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy, and objectives of the departments and hospital.

Minimum Qualifications

Bachelor's degree in Business or related field AND Three (3) years’ administrative experience

Associate's degree in Business or related field AND Five (5) years' administrative experience

High School diploma or equivalent AND Seven (7) years' administrative experience

Preferred Qualifications

Master’s in Business, Healthcare Administration, or related field.

Bilingual.

Duties and Responsibilities

Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities that are consistent with the hospital mission vision and scope of service statement.

Oversees day to day functions related to service area(s) including: budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.

Acts as the first level “go-to person” for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.

Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.

Coordinates staffing pattern of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows.

Collects, analyzes and makes decisions based on data and evidence-based statistics. Communicates progress to the…