Client Renewal Specialist

The Opportunity

Renewals are at the heart of Workhuman’s mission. As a Client Contract Renewal Specialist
, you’ll own the renewal experience for our customers—ensuring they continue to realize value from their partnership with Workhuman while supporting strong, predictable revenue growth. You’ll work cross‑functionally with Sales, Customer Success, Finance, Legal, and Rev Ops to drive timely, successful renewals and multiyear adoption.

Your impact will be felt across customer satisfaction, renewal performance, and sustainable revenue growth.

** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office**

** Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

• A highly visible role with direct impact on customer retention, revenue growth, and renewal predictability

• Ownership of renewals that influence gross and net retention, churn reduction, and long‑term customer value

• The opportunity to drive multiyear and multi‑product adoption, supporting more stable, scalable recurring revenue

• Hands‑on involvement in forecasting accuracy, pipeline health, and executive‑level reporting

• A seat at the table with Sales, Customer Success, Finance, Legal, Marketing, and Rev Ops to shape renewal strategy

• The ability to identify risk early, influence outcomes, and help protect and grow existing revenue

• A collaborative, human‑centered culture that values data‑driven decision‑making and operational excellence

• 3+ years of experience in renewals, sales operations, customer success, or contract management (SaaS preferred)

• Strong organizational, analytical, and communication skills

• Experience managing multiple renewals and deadlines in a fast‑paced environment

• Proficiency with Salesforce (CPQ experience a plus)

• Confidence partnering cross‑functionally and navigating renewal discussions

• High on‑time renewal rates and strong gross and net retention

• Increased adoption of multiyear and multi‑product renewals

• Accurate renewal forecasting and clean CRM data

• Trusted partnership with internal stakeholders and positive customer experiences

The base salary range for this position is $65,000–$87,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role.

This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well‑being and work‑life balance.

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at gl for assistance. We are committed to ensuring equal access to opportunities for all individuals.

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long‑term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset.

We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud‑based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also…