Senior Manager Process Optimization & Enablement

Staples is business to business
. You’re what binds us together.

The Process Optimization & Enablement team is dedicated to streamlining and enhancing the end-to-end Staples Own Brand product creation and change processes. By fostering deep cross-functional collaboration, we drive systematic improvements that deliver complete, sellable goods efficiently across all channels. Our team embeds data-driven decision-making, strengthens execution, and champions operational excellence within the Private Brands ecosystem—ensuring faster time-to-market, higher quality, and improved customer outcomes.

As Senior Manager, Process Optimization & Enablement
, you will play a pivotal role in transforming how Staples Own Brand products are developed, changed, and launched. You will lead enterprise-level initiatives that reduce cycle times, elevate quality, and enable scalable growth. This position empowers you to influence cross‑functional teams, embed continuous improvement into daily operations, and deliver measurable business impact across merchandising and private brands.

• Streamlining and optimizing product creation and changing processes to deliver complete, sellable goods efficiently across all channels.
• Embedding milestone‑based progression and measurement frameworks into workflows to improve transparency, predictability, and accountability.
• Applying Six Sigma or related methodologies and process mapping to identify root causes, implement improvements, and raise quality standards.
• Leading automation and tooling enhancement initiatives to reduce manual effort and improve accuracy.
• Driving change management strategies, training, and rollout across stakeholder teams, ensuring adoption of new workflows and standards.
• Delivering measurable improvements in project turnaround time, cross‑functional alignment, and operational excellence.

• Strong analytical skills with the ability to translate insights into actionable solutions for end‑to‑end process improvement.
• Exceptional communication and stakeholder management, capable of influencing without direct authority and enabling change adoption.
• Proven leadership in driving milestones, closure, and sustained adoption through collaborative teamwork.
• Root‑cause orientation and a talent for designing scalable, customer‑centric solutions that improve sellability and readiness.
• Experience facilitating training, workshops, and cross‑functional initiatives that elevate operational standards.

• Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, Industrial Engineering, Information Systems, or a related field.
• 8+ years in process improvement, operations, project management, or business optimization.
• Experience applying Lean, Six Sigma, or structured problem‑solving frameworks.
• Demonstrated success in leading cross‑functional initiatives and enabling change adoption.
• Experience with workflow and process design, mapping and/or automation.

• Lean Six Sigma Green Belt Cert. (preferred) or Black Belt Cert. (highly preferred).
• Master’s degree (MBA, MS in Operations/Analytics/Engineering) preferred.
• 2+ years supporting Private Brands, CPG, retail product development, or product lifecycle management processes.
• Experience working with PLM/PIM/item master/workflow systems and delivering tooling enhancements (automation, validation rules, integrations, alerts).
• Background in process mining or advanced operational analytics (e.g., event logs, bottleneck analytics, throughput/cycle time decomposition).
• Demonstrated success leading organizational change in dynamic environments.

• Inclusive culture with associate‑led Business Resource Groups.
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.