Assoc Manager Marketplace

Associate Manager, Marketplace (Digital Commerce & Pricing)

Work Model:
Onsite, Framingham, MA

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is business to business. You’re what binds us together. Join a collaborative and innovative environment where your contributions drive enterprise growth and digital customer experience. The HiTouch division is dedicated to optimizing performance across key third‑party marketplace channels, including Amazon, Walmart, and similar platforms.

The Associate Manager, Marketplace (Digital Commerce & Pricing) supports and optimizes performance across key marketplace channels. This role is responsible for contributing to revenue growth, improving conversion, and supporting profitability through marketplace execution—including listing optimization and operational pricing decisions. You will operate with autonomy within defined objectives, partnering cross‑functionally to enhance processes, tools, and marketplace performance.

• Support and optimize performance across marketplace channels, focusing on revenue growth, conversion improvement, and profitability metrics.
• Monitor competitive dynamics, assortment gaps, and marketplace trends to inform day‑to‑day execution and recommendations.
• Execute marketplace activities including promotions, assortment updates, and merchandising improvements.
• Support implementation of pricing and promotional strategies to remain competitive while protecting margin.
• Analyze marketplace performance data (traffic, conversion, pricing, sales) to identify opportunities for optimization.
• Partner with Product, Merchandising, and Supply Chain teams to support assortment and inventory alignment.
• Collaborate cross‑functionally with Marketing and Finance to support business performance and planning.
• Track and report on KPIs (revenue, conversion, Buy Box performance, margin, pricing competitiveness).
• Support adoption of marketplace best practices, tools, and reporting processes.
• Identify and recommend opportunities to improve marketplace execution, workflows, and performance.
• May provide guidance, training, and day‑to‑day support to junior team members or cross‑functional partners. Acts as a subject matter resource for marketplace execution and pricing practices within the team.

• Analytical mindset with ability to interpret data and support performance improvements.
• Strong attention to detail and ability to manage multiple priorities in a fast‑paced environment.
• Collaborative approach with ability to work cross‑functionally across Marketing, Merchandising, Finance, and Operations.
• Solid business acumen with exposure to revenue and margin considerations.
• Proactive mindset with a bias for action and continuous improvement.
• Effective communication and ability to translate data into actionable insights.

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 5+ years of experience in eCommerce, marketplace operations, digital commerce, or related roles.
• Strong understanding of digital commerce fundamentals, including content, conversion optimization, and merchandising.
• Experience supporting or managing marketplace channels (Amazon, Walmart, or similar).
• Experience with product listings, digital merchandising, or marketplace operations.
• Strong analytical skills with experience using data to support business decisions (Excel, BI tools, etc.)

• Exposure to pricing strategy, promotions, or competitive pricing in a marketplace environment (1–3 years preferred).
• Experience working with key marketplace performance metrics (revenue, conversion, margin).
• Background in retail, consumer goods, marketplaces, or high‑SKU environments.
• Familiarity with tools such as Tableau, Power BI, or similar analytics platforms.
• Experience…