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Senior CX Operations Lead — Scale & Optimize
Job in
Framingham, Middlesex County, Massachusetts, 01704, USA
Listed on 2026-07-19
Listing for:
Applied Labs
Full Time
position Listed on 2026-07-19
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
Definitive Healthcare is seeking a Senior Customer Experience Operations Manager to build and optimize the systems, processes, and insights that power our customer experience function in Framingham. You will shape how customers move through the journey, reduce friction, and ensure our teams have the tools, data, and workflows needed to deliver exceptional experiences at scale.
You will collaborate with Product, Engineering, Sales, Marketing, and Ops to map journeys, implement automation, and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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