Director Vendor Management & Enablement

Director, Vendor and Merchant Enablement

Framingham, MA, United States (On-site)

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

The Director, Vendor and Merchant Enablement will lead the development and execution of operational strategies that support vendor and merchant readiness, adoption, and ongoing performance across the merchandising ecosystem. This role is focused on improving speed-to-market, reducing friction, and driving consistent execution of operating standards.

What you’ll be doing:

Enablement Planning & Execution

Implement and manage vendor and merchant SLAs and readiness standards

Support continuous improvement of enablement processes

Support adoption of tools, workflows, and processes that improve operational effectiveness

Lead development of enablement playbooks, training, and communications

Training & Capability Development

Own the development of scalable training strategies and programs for vendors and merchants, partnering with L&D

Ensure training content reflects current needs, workflows, and standards

Measure effectiveness and continuously refine based on adoption and performance metrics

Support vendor trainings and process rollouts, ensuring suppliers are ready to transact and scale

Reduce vendor friction through process improvements and guided workflows

Partner with vendors & merchants to resolve thematic issues

Equip merchants with the tools, processes, and clarity needed to manage assortment and vendor execution

Drive behavioral change to align with future-state operating model

Improve ease of doing business across merchandising

Process Excellence & Performance Management

Monitor and report on KPIs across vendor and enablement performance (adoption, cycle time, quality, compliance, vendor readiness)

Establish reporting frameworks and dashboards to provide visibility into performance and opportunities

Facilitate process improvement initiatives to reduce friction, improve quality, and increase efficiency

Provide operational insights and performance reporting to support business decision making

Cross-Functional Leadership

Coordinate cross-functional alignment across Merchandising, Product, Digital, L&D, and Technology

Provide business input into roadmap planning to ensure enablement and vendor needs are addressed

Partner with business stakeholders and technical teams to support enablement-related initiatives

Facilitate communication and issue resolution among stakeholders

Build and lead a high-performing team responsible for vendor management, enablement, and training

Establish clear roles, ownership, and career pathways across the team

Manage resource allocation and workload planning to support business needs

Drive a culture of accountability, operational excellence, and continuous improvement

What you bring to the table:

• Strong ability to influence stakeholders and drive alignment across cross-functional teams.
• Ability to translate business strategy into scalable programs, processes, and measurable outcomes.
• Strong leadership skills with the ability to build, develop, and scale teams and operating models.
• Passion for improving systems, workflows, quality, and the overall vendor and merchant experience.
• Data-driven mindset with a focus on continuous improvement and operational performance.
• Strong problem-solving skills with the ability to simplify complex operational challenges.
• Ability to lead change and drive adoption of new tools, processes, and ways of working.
• Sound judgment, strong initiative, and the ability to operate independently in a fast-paced environment.
• Strong attention to detail with the ability to manage multiple priorities and initiatives simultaneously.
• Excellent communication, stakeholder management, and executive presentation skills.

What’s needed —

Basic Qualifications:

Bachelor's degree in Business,…