Director, Vendor and Merchant Enablement

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

The Director, Vendor and Merchant Enablement will lead the development and execution of operational strategies that support vendor and merchant readiness, adoption, and ongoing performance across the merchandising ecosystem. This role is focused on improving speed-to-market, reducing friction, and driving consistent execution of operating standards.

Enablement Planning & Execution

• Implement and manage vendor and merchant SLAs and readiness standards

• Support continuous improvement of enablement processes

• Support adoption of tools, workflows, and processes that improve operational effectiveness

• Lead development of enablement playbooks, training, and communications

Training & Capability Development

• Own the development of scalable training strategies and programs for vendors and merchants, partnering with L&D

• Ensure training content reflects current needs, workflows, and standards

• Measure effectiveness and continuously refine based on adoption and performance metrics

Vendor Readiness

• Support vendor trainings and process rollouts, ensuring suppliers are ready to transact and scale

• Reduce vendor friction through process improvements and guided workflows

• Partner with vendors & merchants to resolve thematic issues

Merchant Enablement

• Equip merchants with the tools, processes, and clarity needed to manage assortment and vendor execution

• Drive behavioral change to align with future-state operating model

• Improve ease of doing business across merchandising

Process Excellence & Performance Management

• Monitor and report on KPIs across vendor and enablement performance (adoption, cycle time, quality, compliance, vendor readiness)

• Establish reporting frameworks and dashboards to provide visibility into performance and opportunities

• Facilitate process improvement initiatives to reduce friction, improve quality, and increase efficiency

• Provide operational insights and performance reporting to support business decision making

Cross-Functional Leadership

• Coordinate cross-functional alignment across Merchandising, Product, Digital, L&D, and Technology

• Provide business input into roadmap planning to ensure enablement and vendor needs are addressed

• Partner with business stakeholders and technical teams to support enablement-related initiatives

• Facilitate communication and issue resolution among stakeholders

Team Leadership

• Build and lead a high-performing team responsible for vendor management, enablement, and training

• Establish clear roles, ownership, and career pathways across the team

• Manage resource allocation and workload planning to support business needs

• Drive a culture of accountability, operational excellence, and continuous improvement

• Strong ability to influence stakeholders and drive alignment across cross-functional teams.
• Ability to translate business strategy into scalable programs, processes, and measurable outcomes.
• Strong leadership skills with the ability to build, develop, and scale teams and operating models.
• Passion for improving systems, workflows, quality, and the overall vendor and merchant experience.
• Data-driven mindset with a focus on continuous improvement and operational performance.
• Strong problem-solving skills with the ability to simplify complex operational challenges.
• Ability to lead change and drive adoption of new tools, processes, and ways of working.
• Sound judgment, strong initiative, and the ability to operate independently in a fast-paced environment.
• Strong attention to detail with the ability to manage multiple priorities and initiatives simultaneously.
• Excellent communication, stakeholder management, and executive presentation skills.

• Bachelor's degree in Business, Supply Chain, Operations, Merchandising, Retail…