Product Manager - Voice Platforms

Staples is business to business. You're what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly.

We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

At Staples, we're transforming the digital experience for millions of customers and creating innovative solutions that make it easier to do business. As a Product Manager - Voice Platforms, you'll have the opportunity to shape the future of our customer experience across voice and contact center channels. This is a highly visible role where you'll partner with cross-functional teams across Product, Engineering, UX, Analytics, Data Science, and Operations to deliver impactful digital solutions that drive customer satisfaction, operational efficiency, and business growth.

If you're passionate about solving customer problems, leveraging data to make informed decisions, and exploring innovative technologies, including AI-enabled capabilities, this is an opportunity to make a meaningful impact  a Product Manager – Voice Platforms, you'll play a critical role in defining, delivering, and evolving digital and voice channel experiences. Leveraging customer insights, analytics, operational feedback, and market trends, you'll develop and prioritize product roadmaps and backlogs that enhance customer interactions and business outcomes.

Working closely with engineering teams and stakeholders, you'll own the end-to-end product lifecycle, translating strategy into execution and ensuring products deliver measurable value for both customers and the business.

• Collaborate with business and technology leaders to define product vision, strategy, and roadmaps aligned with Staples' digital objectives.
• Own and prioritize the product backlog, balancing customer needs, business goals, operational requirements, and development capacity.
• Lead products through the entire lifecycle, from discovery and requirements gathering through development, launch, optimization, and continuous improvement.
• Create detailed user stories, requirements, and acceptance criteria that enable successful product delivery.
• Partner closely with Engineering, UX, Analytics, Data Science, and Operations teams to develop innovative customer and associate experiences.
• Establish and track product performance metrics and OKRs, using data and insights to inform priorities and roadmap decisions.
• Engage stakeholders across the organization to communicate product strategy, progress, risks, and outcomes.
• Leverage customer research, feedback, and behavioral data to identify opportunities for experience enhancements and innovation.
• Drive adoption of Agile product development practices and champion a culture of experimentation and continuous improvement.
• Utilize AI productivity tools, including Microsoft Copilot and similar technologies, to improve efficiency across discovery, requirements development, backlog refinement, and stakeholder communications.
• Help identify, evaluate, and support AI-powered product opportunities by partnering with technical teams to validate solutions and measure outcomes.
• Collaborate with external partners and vendors to enhance capabilities and stay current with evolving industry trends.

• Strong analytical and problem-solving skills with a passion for making data-driven decisions.
• Ability to balance customer experience, business…