Customer Service Rep - Customer Service - Junior

Employer Industry

Retail (Off-Price Apparel and Home Fashion)

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund
• Opportunity to work with a Fortune 500 company and a leading retailer in the off-price apparel and home fashion industry
• Supportive and inclusive workplace culture
• Chance to engage with customers across various platforms, including social media
• Fast-paced environment with diverse responsibilities and special projects

• Respond accurately, promptly, and effectively to all forms of customer communication, including phones, letters, internet emails, chat, and social media
• Resolve difficult and sensitive customer issues in an objective and timely manner using problem-solving and negotiation skills
• Document customer interactions and store information in the customer tracking system, providing continuous updates until issues are resolved
• Promote a positive company image in support of customer service objectives and mission statement
• Multitask in a fast-paced environment, moderating a high volume of inbound/outbound content for effective customer service follow-up

• Proven conflict management skills
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Minimum requirement for high-speed internet connection
• Ability to work well in a team environment

• Social media moderation experience
• Prior experience in a customer service role
• Proficiency in Microsoft Word and Excel
• Strong organizational and prioritizing skills

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.