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Senior First-Call Resolution Specialist

Job in Framingham, Middlesex County, Massachusetts, 01704, USA
Listing for: Staples Canada
Full Time position
Listed on 2026-02-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support, Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading office productivity provider is hiring First Call Resolution Specialists for its eMarketplace team in Framingham, Massachusetts. This role focuses on ensuring customer satisfaction through effective problem resolution while maintaining service metrics. Candidates need a high school diploma, with 1+ years in customer service preferred. The position offers competitive pay, inclusive culture, flexible PTO, and various employee benefits.
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Position Requirements
10+ Years work experience
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