Retail Sales Representative , II, and III

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

• Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers.
• Demonstrate Astound’s various products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and engage them in probing to match each one with the package that best fits their needs.
• Review the customer’s current level of service and introduce new services as appropriate.
• Determine customers’ level of satisfaction with their service and take steps as needed to ensure a positive experience.
• Seek opportunities with customers to enhance the company’s image.
• Maintain a neat appearance, show respect and respect the customer’s property.
• Provide accurate and efficient feedback to customer issues quickly by improving personal technical knowledge of all services and equipment.
• Utilize billing system and other sales and marketing tools to identify and quickly provide answers to customer inquiries.
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures.
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis.
• Track sales progress and document productivity on sales forms and reports as provided by the company.
• Ensure all required paperwork is legible, complete and submitted in a timely manner.

• Phone customer support/service related background in a call center environment preferred.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management; positive, pleasant, and respectful.
• Bilingual skills preferred.
• Friendly, enthusiastic, and outgoing demeanor.
• Demonstrates a thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Demonstrates the ability to diagnose and solve problems.
• Exhibits the ability to follow direction and follow through.
• Displays proven good judgment and proactive decision-making skills.
• Must possess the ability to adapt to change.
• Cable television industry experience preferred.
• Telecommunications experience preferred.
• High school diploma or equivalent.

• 401k retirement plan, with employer match.
• Insurance options including medical, dental, vision, life and STD insurance.
• Paid Time Off/Vacation: starting at 80 hours per year, increasing with tenure.
• Floating Holiday: 40 hours per year.
• Paid Holidays: 7 days per year.
• Paid Sick Leave: varies based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.

The base salary range in Massachusetts for this position is $19.00 – $23.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. Actual pay may vary based on experience and other factors.

Astound is proud to be an Equal Opportunity Employer and is dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other characteristic protected by applicable law.