Senior CX Operations Leader: Process & Insights
Job in
Framingham, Middlesex County, Massachusetts, 01704, USA
Listed on 2026-06-13
Listing for:
Definitive Healthcare
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Definitive Healthcare in Framingham, Massachusetts is seeking a Senior Customer Experience Operations Manager to enhance customer experience systems and processes. This role focuses on customer journey mapping, analyzing data, and collaborating across departments to streamline operations and improve customer satisfaction.
The ideal candidate will have extensive experience with customer feedback systems and CX tools, along with strong analytical skills to drive insights and decisions. A competitive salary and extensive benefits package are offered, reflecting the value placed on employee contributions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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