Bilingual Call Taker

We are seeking dedicated individuals to join our team as Bilingual (Spanish, Haitian Creole, or Portuguese) Call Takers supporting community outreach initiatives. In this role, you will connect individuals in need with essential programs and services. The position offers $22 per hour and a hybrid schedule with three days on-site and two remote workdays, with potential for long-term growth and full-time employment.

• Monday to Friday, with start times as early as 7:00 AM or 10:00 AM, depending on scheduled hours
• First week on-site for training in Framingham, then hybrid schedule with two remote days

• Make a difference by helping individuals access essential resources and support
• Gain experience working in health and human services, expanding your knowledge of community programs
• Develop valuable skills in navigating multiple computer systems and platforms
• Contribute to organizational growth and community well‑being through your work
• Be part of a supportive team committed to long‑term service and professional development

• Manage caller expectations while providing compassionate assistance
• Document and input call details accurately across various computer systems
• Navigate multiple platforms efficiently during high call volume days
• Address a variety of issues, from rental assistance to mental health support
• Support callers by delivering clear information and guidance

• High school diploma or equivalent required
• Basic computer skills and ability to navigate multiple systems
• Bilingual skills in Spanish, Haitian Creole, or Portuguese

• Minimum of two years of relevant work experience or five years of consistent employment
• Strong interpersonal and communication skills
• Demonstrated ability to handle sensitive conversations with empathy and professionalism
• Experience in customer service, case management, or health/human services preferred