Technical Services Coordinator

Technical Services Coordinator

Workhuman® has been pioneering the human workplace for over 20 years. Discover how we help businesses reduce employee turnover and increase satisfaction.

They are located in Framingham, hybrid situation.

Here's the breakdown:

Technical Services Coordinators

• Team:
Customer Success

• 6 month term to start

• $20.00 per hour

• Targeted start dates of January 4th

• Remote (EST time zone preferred)

Responsibilities:

• Handling communication on errors or successes of the team bulk award uploads to the customer via email

• Manage shared Technical Services inbox for customer inquiries

• Manage significant volume of bulk upload awards that come from Workhuman customers on a daily basis

• Continuously maintain inbox and reach out to customers proactively, updating them on progress of uploads

• Work directly with the Technical Services Specialists, and maintain books of business of the CSM's and Sr. CSM's for all team bulk uploads

• Work directly with Senior Manager Technical Services on all customer escalations as they come

Qualifications:

• High attention to detail, both written and verbal

• High proficiency in Excel, Outlook, PowerPoint (Microsoft Office Suite)

• Great collaborator

• Effective communication skills

• 1 year of customer focused experience in a support related role

• Experience maintaining datafile reports