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Customer Solutions Leader: Elevate CX & Escalations
Job in
Framingham, Middlesex County, Massachusetts, 01701, USA
Listed on 2026-07-18
Listing for:
Peak Support
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Peak Support is seeking a Customer Solutions Team Leader to guide a team of Customer Solutions Guides, delivering exceptional customer experiences through proactive escalation management and continuous improvement.
You will partner with Product, Engineering, Aftersales, Operations, Quality, and Training teams to remove barriers and drive performance. The role involves day-to-day coaching, performance management, and workforce planning in a fast-paced environment.
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