Lifeline Call-Taker shift

Candidates must be currently living in Massachusetts in order to be considered for this opening.

Key Details:

• Schedule/
  
  Hours:
  
  4pm - 12am
• Pay: $21 $ 22/hour
• Work Arrangement:
  On-site training in Framingham, MA but after training, this will transition to remote

• Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
• Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
• De-escalate callers with the assistance of the call site supervisor when necessary
• Be prepared to contact 911 on behalf of the caller in critical situations

• High school degree
• Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
• Experience with data gathering techniques
• Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
• Must be able to work the overnight hours noted above
• Must be able to attend training in Framingham, MA
• Must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with the computer
• Quiet workspace for remote work

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.