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Hybrid Customer Experience Specialist; DTC & Wholesale
Job in
Framingham, Middlesex County, Massachusetts, 01704, USA
Listed on 2026-09-02
Listing for:
Designer Brands
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Designer Brands is seeking a Customer Experience Rep to support direct-to-consumer and wholesale customers and to serve as a connection point between customers, sales partners, and internal teams. You’ll help ensure seamless order experiences, assist with returns, and collaborate across Sales, Marketing, Operations, Product, and Finance to keep the business moving.
A background in Net Suite or similar ERP, proficiency with Microsoft Office, and 1–2 years in customer service are ideal; this role
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