Training and Content Development Manager

Training and Content Development Manager

Framingham, MA 01701, USA

Posted Friday, June 12, 2026 at 4:00 AM

Show your passion by empowering youth and families when joining the Wayside team!

Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.

We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.

Apply today and earn a $2,000.00 sign-on bonus (pro-rated for part-time)!

Training and Content Development Manager

Framingham

Salary Range: $70,000.00 – $75,000.00/year based on experience + sign-on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time).

• Support the development and design of our online portals, training materials, including training handbooks , visual aids, online modules, resources guides and tutorials.
• Market the “build-out ” of the Wayside Training Center client learning portal and training center website, ensuring that the internal educational resources (curricula, guides, toolkits) are effectively leveraged to engage and retain clients.
• Support the marketing and communications department in the development and coordination of events acting as a crucial internal communications link/ central hub of communication between various departments and act as a visual content development resource.
• Work with VP of Government Relations to develop content around legislative priorities and materials to help provide language and training for employees .
• Work alongside Marketing and Communication Manager to ensure website , internal documents and other materials regarding Wayside’s services are cohesive and branded .

• Collaborate with the WTC Director with the coordination &roll out of the Foundational Equity Training as a recurring open enrollment offering, from facilitator prep to feedback analysis, which fulfills WETC’s top priority of establishing a common DEI b aseline for all partner organizations.
• Collaborate with the Internal Training and Development Director with the coordination &roll out of new internal training initiatives from prep to feedback analysis .
• Leads DEI preservice initiatives, Champion restructuring and collaborative impact committee structure.
• Assists in the WTC Director in tailoring training content to client contexts and implementing an “accessibility-first” approach in every session.
• Supports and Conduct (as needed) instructor-led training, workshops, and virtual sessions for onboarding, compliance, and professional development.
• Supports and assists in the development of a structured follow-up processes (post-training surveys, resource distribution, and client check-ins) toreinforce learning and measure impact, directly addressing the identified need for improved outcome tracking and sustained client support.

• Supports the Measurement of training effectiveness, analyzing data on skill improvements, metrics to evaluate programs Return on Investment (ROI ) for both internal training and external training.
• Assists Agency Training and Professional Development Director to conduct surveys, consultations and interviews to determine training need.

• Support and collaborate closely with interagency departments such as Marketing and Communications, on aspects of special projects, including planning, content, layout and publication of marketing materials, turnaround time, etc.

Experience:

3-5 years of experience in project and/or program management, communications or a highly collaborative cross-departmental role.

Communication:
Exceptional verbal and written communication skills with the ability to tailor messaging to varied audiences (e.g., technical developers vs. marketing teams).

Organization:
Highly - organized , tech-savvy and Proficient in using collaborative work management platforms , Word, Excel, PowerPoint, email marketing software( e.g , Mailchimp), Content Management Systems, employee intranets, and internal messaging tools( e.g. Microsoft teams, slack)