Medical Receptionist

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre‑existing reservations are seen in a timely manner.

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multitasking, we encourage you to apply.

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
• Payment Collection: Collect payments, insurance co‑pays, and prescription charges following clinic financial policies.
• Clinic Coordination &
  
  Collaboration:
  
  Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Front Desk Management: Answer and direct phone calls in a professional and timely manner; keep the reception area organized and tidy; perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert: Become familiar with scope of services provided at CMD and costs affiliated with all services; navigate and utilize various software systems for reservation scheduling and electronic medical records.

• Must be able to work 12‑hour shifts in consecutive and/or non‑consecutive days.
• Flexibility to work nights, weekends, holidays.
• Must be able to work at a minimum of three other ConvenientMD locations within a one‑hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one‑hour commute.

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness with colleagues and patients.
• Detail‑oriented with excellent organizational skills: Ability to juggle and prioritize multiple high‑priority tasks in a fast‑paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrates understanding for others and contributes to creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross‑collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoying collaboration with others and being part of a strong team dynamic.
• Driven and self‑motivated: Capable of working independently; possesses initiative and enthusiasm to help drive results.
• Strong analytical and problem‑solving skills: Able to comprehend, interpret, and apply appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.