Associate, Care Team Operations

Job Description:

The Associate, Care Team Operations plays a key role in supporting members who we see clinically in social and care management needs. This position serves as support in administrative tasks and follow up for connecting members to their needs, by direction of the assigned Community Health Partners and Nurse Care Managers to the member. This is an in-person position in Worcester, MA

• Coordinates home health, insurance, vendors, and other social assistance services for our members.
• Initiates and manages referrals based on member needs, ensuring effective communication throughout the process.
• Connects with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for members.
• Uses our analytical platforms to generate and communicate weekly reporting & planning to support clinical care.
• Uses member benefits platforms to determine eligibility as needed, organize Medicaid support and enrollment as needed.
• Communicates with members and external agencies regarding referrals made on their behalf.
• Supports team meetings with note-taking and follow-ups on all commitments.

• 1+ year of experience in an administrative role, managing scheduling and coordination tasks (appointments, follow-ups, or care plans); and/or experience in maintaining accurate records and documentation.
• We take into account an individual’s qualifications, skillset, and experience in determining final salary.
• This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.
• The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
• The expected salary range for this position is: $20.19 - $25.96 Hourly.

Cityblock values diversity as a core tenet of the work we do and the populations we serve.

We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Cityblock Health is the first tech-driven provider for communities with complex needs–bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities.

Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members.

Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives.

We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.