Lead Donor Care Specialist , II

Overview

Purpose of Position: To serve as a facilitator, coordinator and resource person for staff, patients and donors to ensure effective operation of the Blood Donor Center.

Description

• Act as a resource for staff when questions or problems arise.
• Assist Supervisor and/or manager with the day-to-day operation of the Blood Donor Center and blood drives ensuring effective daily department operations and participate in the staffing process to ensure adequate staffing.
• Trains, orients and mentors new hires and/or students on procedures and operations of the department.
• Performs all aspects of whole blood collections, apheresis platelets collections, and therapeutic phlebotomy procedures.
• Prepares reports and statistical data of whole blood, platelets, and therapeutic phlebotomy performed for the department.
• Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
• Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
• Performs quality control, instrument calibration, quality assurance and improvement, and development of new methodologies.
• Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate Supervisor.
• Reviews daily QC, cooler transport logs, deferrals, donor cards, donor adverse reactions, and other documents for accuracy, completeness, and in a timely manner.
• Prepares, sends, and tracks donor deferral letters and physician notifications.
• Assists with writing and revising SOPs as needed.
• Performs daily inventory and replenishment of all donor care supplies as needed. Sends a list of supplies to be ordered to the Supervisor or designee.
• Serves as a resource in responding to donor/patient complications in a safe, timely, and professional manner per CCHC policy.
• Assists with the design, implementation, and management of quality improvement projects, as well as the evaluation of data and recommendations.
• Assists with regulatory compliance and inspections.
• Assists with donor recruitment.
• Ensures workbenches, testing areas and other work areas in a clean, sanitary, and free of clutter condition for the safety of donors, patients, and staff.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including but not limited to fire and disaster plans.
• Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers.
• Performs other work-related duties and activities as assigned or requested.

Lead Donor Care Specialist I

Grade S11A + $2/hr ;
Job Code 8284

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• Three (3) years donor phlebotomy experience required.
• Minimum one (1) year apheresis phlebotomy experience required.
• National Certification in Phlebotomy required and must maintain certification.
• Current Donor Phlebotomy Technician, DPT (ASCP) Certification or Qualification in Donor Phlebotomy, QDP (ASCP) required and must be maintained.
• Current Basic Life Support certification and must maintain certification.
• Working knowledge of blood groups and Rh types and donation procedures.
• Experience in handling moderate and severe adverse donor/patient reactions.
• Prior experience with EMR systems preferred.
• Ability to read, write and communicate in English.
• Good interpersonal, written, and verbal communication skills.
• Demonstrated ability to work independently and to work under pressure.
• Demonstrated strong leadership,…