Hotel Front Desk Agent

Front Desk Agent

Join The Verve Hotel
- Boston Natick as a Front Desk Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience.

- Greet and welcome guests in a friendly and professional manner.

- Check guests in and out efficiently while managing reservations.

- Respond promptly to guest requests and resolve issues to ensure satisfaction.

- Maintain accurate records of guest information and transactions.

- Collaborate with other hotel departments to ensure seamless guest experiences.

- Provide information about hotel amenities, local attractions, and services.

- Handle phone calls and emails, directing inquiries as appropriate.

- High school diploma or equivalent.

- Previous experience in hospitality or customer service preferred.

- Excellent communication and interpersonal skills.

- Ability to multitask and work efficiently in a fast-paced environment.

- Strong problem-solving skills and a positive attitude.

- Availability to work mid to late evenings, including weekends and holidays.

- Basic computer proficiency, including familiarity with reservation systems.

- Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.

- Opportunities for career growth.

- A supportive and inclusive work environment.

- Employee discounts on hotel stays and amenities.

- Training and development programs.

- Dental and Vision insurance.

- Supplemental insurance.

- 401(k) retirement plan.

- Employee lunch.

- Free parking.

The Verve Hotel
- Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest’s stay unforgettable.

We are an Equal Opportunity Employer.