HR Service Center Representative

HR Service Center Representative

Framingham, MA 01701

4 Months

Pay Rate: $22/Hour on W2

Shift is from 12pm-8pm EST

• Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position
• This group focuses on leave of absence, disability and unemployment type of questions.
• 100% Remote role.
• Ability to multitask
• Strong attention to details.

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection.

This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.

• The majority of the workday will involve administrative processing tasks, such as managing emails and faxes, reviewing documentation, handling case management activities, and preparing and sending out documents.
• This role requires someone who is comfortable performing repetitive tasks and maintaining focus while completing detailed, routine work for extended periods.
• Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.

• High School Diploma or equivalent experience
• Bachelors preferred
• 1-2 years of related experience preferred
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements.
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure