HR Customer Service Representative

HR Customer Service Representative

Contract opportunity. This is a remote opportunity with the requirement to go into office occasionally.

Step into a phone-based HR support role where you will be the go-to resource for employees navigating benefits, leave, and HR systems. If you enjoy helping people, solving problems, and want to grow your career in HR, this is a great way to build real-world experience with a major organization.

• Respond to employee inquiries on HR policies, benefits, leaves of absence, and time off through phone and email
• Help employees and managers navigate HR systems and complete HR transactions
• Document call summaries and case details in the case management system
• Escalate complex issues to specialists or HR business partners as needed
• Stay current on HR policies and procedures to provide accurate, helpful support

• Comfortable handling a high volume of phone calls while documenting conversations
• Strong communication, organizational, and customer service skills
• Ability to multitask and stay calm in a fast-paced environment
• Proficient in Microsoft Office, especially Excel, Word, and Outlook
• Experience with Workday or Service Now is a plus

• Hybrid role based in Framingham, MA — mostly remote with occasional in-office days as needed
• 36.25 hours per week, 9am to 5pm shift
• 6-month contract with strong potential for extension for the right candidate
• Great opportunity for candidates interested in growing a career in HR

Pay Range: $22/hour

YUPRO Placement is an equal opportunity employer.