Director, Customer and Business Operations - Audio Tech

Overview

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. Bose is entering an exciting new era across multiple global Business Units and Global Functions, shaping the future of audio technology, automotive, luxury, and premium experiences.

We invite you to join us in this transformation.

Job Description

Location: Framingham, MA;
Atlanta, GA;
Detroit, MI
Job Type: Full-Time

Wherever great sound matters, Bose wants to be there. That’s what drives the Audio Technology Business Unit at Bose — a fast-moving, entrepreneurial group focused on bringing Bose technology to millions of consumers through smart, strategic partnerships. We apply decades of research and audio expertise to new industries, products, and markets where Bose has not traditionally played – partnering with other companies to integrate our technologies into their offerings with "Sound by Bose” and “Powered by Bose” licensed brands.

Join the Audio Technologies team and help bring the power of Bose sound to new places, new partners, and millions of people around the world.

About Us: Bose is a company built on disruptive innovation - having the courage to challenge the status quo, an unwavering commitment to our customers, and the fundamental belief that anything is possible. We never settle; we have a passion for discovering better ways to help people enjoy the things they love. If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it.

Here, every employee has the opportunity to build their own success and contribute to ours. It’s an atmosphere of trust, collaboration, high expectations, and great reward. Our goal is to make your experience exciting and meaningful - a valuable opportunity to contribute to the industry and to Bose.

The Director of Customer and Business Operations - Audio Tech will provide strategic and operational leadership for customer operations and business operations within Bose’s Audio Technology Licensing Division. This role is accountable for designing, scaling, and optimizing end-to-end operating models that support licensing growth, partner success, and long-term business sustainability. This role will also be responsible for the design, development and deployment for the customer operations (contracting, implementation and billing) along with the business operations associated with our Audio Technology business unit.

This role requires customer obsession, an ability to lead and execute with excellence, strong problem solving and design skills, excellent communication, and the ability to work collaboratively with cross-functional teams in a high growth environment.

Operations & Business Enablement

• Own and evolve the end-to-end operating model for customer and business operations across the Audio Technology Licensing portfolio, spanning contracting, onboarding, implementation, billing, reporting, and support.
• Translate licensing strategy and growth objectives into scalable processes, systems, and governance frameworks that enable efficient partner execution and revenue realization.
• Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.

Customer & Partner Operations Leadership

• Set the vision and standards for customer-facing operational processes, ensuring best-in-class partner experience from contract execution through ongoing engagement.
• Establish operating mechanisms to proactively manage partner health, account risk, compliance, and revenue accuracy.
• Create and lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives
• Lead the design and development of customer-facing processes from contracting through support.
• Develop and maintain detailed project plans, timelines, and status reports.
• Coordinate with internal teams (e.g., business…