Manager, Salesforce Administration

About the Role

We are looking for a Senior Salesforce Administrator to lead and evolve our Salesforce ecosystem. This is a strategic, hands‑on role that combines advanced administration with leadership responsibilities. You will manage a team of Salesforce developers, oversee integrations, and ensure our platform supports complex GTM processes across Sales, Marketing, and Customer Success. Expertise in Revenue Cloud and Service Cloud is a must.

This is a hybrid role which requires at least 3 days a week onsite in our new Framingham, MA office.

Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

• Platform Strategy & Ownership – Serve as the primary owner of Salesforce configuration and architecture. Design and implement advanced automation to streamline business processes. Manage complex security models, including roles, profiles, and permission sets. Design scalable solutions leveraging Revenue Cloud (CPQ, Billing) and Service Cloud capabilities.
• Team Leadership – Manage and mentor Salesforce developers, ensuring alignment with business priorities. Oversee development lifecycle, code reviews, and deployment processes.
• Integration Expertise – Lead integration strategy with third‑party systems (ERP, Marketing Automation, Data Enrichment tools). Ensure API‑based solutions and middleware integrations are secure and optimized.
• Data Governance & Reporting – Maintain data integrity through audits, deduplication, and validation rules. Partner with Rev Ops to enable accurate forecasting and reporting.
• Stakeholder Collaboration – Act as a trusted advisor to GTM leadership, translating business needs into technical solutions. Drive cross‑functional projects to enhance user experience and system efficiency.
• Documentation & Enablement – Maintain system documentation and process flows. Conduct training sessions for end‑users and power users.

• Experience – 5+ years in Salesforce Administration, with leadership experience managing developers.
• Certifications – Salesforce Administrator required;
  Advanced Administrator, Revenue Cloud Consultant, and Service Cloud Consultant strongly preferred.
• Technical Skills – Expert in declarative tools (Flows, Lightning Experience). Familiarity with Apex, SOQL, and deployment tools. Proven experience with Revenue Cloud and Service Cloud implementations.
• Integration Expertise – Hands‑on experience with APIs, middleware, and enterprise system integrations.
• Soft Skills – Strong leadership, communication, and stakeholder management skills.

The base salary range for this position is $115,000 - $125,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role. This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package.

Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long‑term growth and success. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud‑based applications are helping some of the world’s leading global brands connect culture to shared purpose.

The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

• Named #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category.
• Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• Named #2 Best Workplace in Europe in 2021 in the medium sized workplace category.
• Named #2 Best Large Places to Work in Boston by Built In for 2023 and a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places…