System Administrator

Position Description

Title:

System Administrator Department:
Technology

Reports to:

VP, Director of Information Technology Supervises:
None Classification:
Exempt Date Prepared:
April 17, 2026

Summary/Objective The system administrator is responsible for maintaining, configuring, and operating computer systems and servers reliably. The administrator also installs hardware and software and participates in research and development, contributing to the organization's continuous growth and development. The system administrator also actively resolves problems and issues with computer and server systems to limit work disruptions within the company. The role requires an overall understanding of Business Continuity and Cybersecurity.

Essential Job Functions:

Act as lead IT resource on projects

Support the Bank’s VDI / iWorkstation infrastructure including complete testing of new firmware and operating system versions before deployment

Act as escalation point for Help Desk and Senior Support Specialists on support tickets

Responsible for responding to help desk tickets

Researches, recommends, acquires and installs industry standard PC solutions

Installation, configuration and testing of Bank’s remote laptops (Thin Clients)
Testing new hardware peripherals.

Provide support for Bank employees using remote equipment

Responsible for Bank’s phone system, adding, changing, deleting numbers.

Assist IT management with updates to Bank’s IT Policy, Information and Cyber Security Policy and Cybersecurity assessment tool.

Works as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures

Skills & Experience:

VMware experience is a plus Understanding knowledge of LAN/WAN networks and desktop technology

Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and the employees

Ability to work both independently and with a team Strong Problem solving and documentation skills

Ability to work in a fast-paced environment under time constraints when necessary

Understanding knowledge of Vulnerability tools

Hardware/software installation and maintenance experience

Experience with or knowledge of programming languages and operating systems, current equipment and technologies, and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, and content delivery

Experience in project management, application design and integration, and cloud computing

Bachelor’s degree (or equivalent) in information technology or computer science

Knowledge of Unix systems administration

Professional certification

Physical Demands and Work Environment:

Requires manual dexterity, the ability to move and lift, up to 50 pounds

Must be able to travel to other worksites

Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time to time, other duties, both related and unrelated to the above, may be assigned and therefore, required.
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