Network Lead

Job Description

Own end‑to‑end infrastructure operations across assigned towers or environments. Ensure availability, performance, and stability of infrastructure services. Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams. Monitor service health dashboards and proactively address risks.

• Act as primary escalation point for critical (P1/P2) incidents.
• Lead Major Incident Management (MIM) calls and coordination.
• Ensure timely root cause analysis (RCA) and preventive actions.
• Drive reduction of repeat incidents through problem management.

• Review and approve infrastructure changes, patches, upgrades, and maintenance.
• Ensure risk assessment, rollback planning, and blackout compliance.
• Coordinate with application teams and business stakeholders for releases.
• Validate post‑change stability and sign‑off.

• Coordinate with OEMs, cloud providers, and third‑party vendors.
• Manage vendor performance, escalations, and service reviews.
• Act as the single operational interface for customer stakeholders.
• Present service health, risks, and improvement plans.

• Ensure adherence to enterprise IT policies, security standards, and audits.
• Support compliance requirements (e.g., SOX, DR, BCP, access controls).
• Drive DR drills, backup validation, and resiliency planning.
• Ensure audit readiness and closure of observations.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $100,000-$120,000 a year