Technical Support Assistant

Department: Office of Information Technology

Location: Framingham

Position Summary: The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part‑time, non‑unit position with no benefits.

This role sits within the End User Services team, providing technical hardware/software support for client computers and other technologies within Mass Bay. The individual offers courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support.

Schedule: 18 hours per week, 4:00 PM to 8:30 PM, Monday through Thursday.

• Monitor and resolve IT help desk ticket requests and incidents.
• Collaborate remotely with Wellesley-based staff on tickets or incidents that require immediate attention, escalating to leadership as required.
• Support computers, tablets, and peripheral equipment using a variety of operating systems and applications.
• Maintain and install all software applications related to Mass Bay computing.
• Support audiovisual services in classrooms, meeting rooms, and public-facing spaces.
• Provide routine computer, printer, laptop cart, and peripherals maintenance.
• Provide computer software and hardware orientation for students.
• Make necessary arrangements for outside repair as needed.
• Provide walk‑up support to students, staff and faculty as required.
• Responsible for ordering printer supplies.
• Perform other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

• Experience troubleshooting computers and audiovisual equipment.
• Experience working in a multi‑user environment supporting users at different levels.
• Previous operating system experience using Windows 10, Windows 11, and macOS.

• Sensitivity and commitment to the goals of affirmative action.
• Experience working in a community college or similar environment.
• Demonstrated commitment to working with students in need.
• Previous experience maintaining and troubleshooting software applications and PC hardware.
• Demonstrated effective oral and written communication skills.
• Ability to work as part of a team.

• Salary Range: $25 per hour
• Position Type: Part‑time, Non‑Unit
• Source of Funding: Local Trust

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.

The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s affirmative action and/or Title IX coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.