IT Support Technician

Position Summary

The Support Technician I provides vital Level 1 technical support for software, hardware, operating systems, and network infrastructure to all district users by diagnosing and resolving technical challenges. Under the direction of the Director of Operational Technology, this role ensures clear, user-friendly communication of technical solutions, delivers on-site and remote troubleshooting, manages hardware deployment life cycles, and maintains comprehensive technology inventories. By maintaining an optimized, reliable technology landscape, this position directly ensures a high-quality environment for instructional and administrative success.

This commitment aligns with Framingham Public Schools’ high expectations for achievement, equal access to culturally responsive, quality instruction, academic proficiency for all students, and a sense of belonging for all subgroups within our schools.

Framingham Public Schools (FPS) is committed to excellence for all students and to creating a workforce that reflects our community’s rich racial, linguistic, and cultural diversity. Guided by our mission to empower free‑thinking, responsible citizens, we value inclusion, equity, and cultural responsiveness in all we do. FPS strives to provide a safe and welcoming environment where every student and staff member can thrive.

We actively seek educators and staff who are committed to antiracism, social justice, and civic engagement. We strongly encourage applications from individuals with disabilities and from members of historically underrepresented groups.

Framingham, Massachusetts, is a vibrant and diverse suburban community located 20 miles west of Boston, serving as a major hub in the Metro West area. It successfully blends urban convenience with the comfort of New England neighborhoods, characterized by cultural diversity and a strong community spirit. A key asset is the Framingham Public School system, which is committed to equity, inclusion, and student success across its nine elementary schools, three middle schools, and Framingham High School.

The district is recognized for its dual language programs, comprehensive special education services, and dedication to serving a diverse student population, preparing all learners for college and careers. Framingham is also home to Framingham State University and offers abundant outdoor opportunities, including Cushing Memorial Park and Callahan State Park. With its blend of educational resources, accessibility, and dynamic community life, Framingham is a welcoming place to live and grow.

• None

Framingham Public Schools seeks candidates whose background, teaching, or service has prepared them to contribute to our commitment to diversity, inclusion, and belonging in all aspects of education.

• Educational Requirement:
  An Associate’s Degree in Information Systems, Computer Science, or a structurally related technology discipline is preferred.
• Professional
  
  Experience:
  
  Minimum of two (2) years of successful experience in a technical support, helpdesk, or desktop operations position, preferably within an educational or high‑volume public sector setting.
• Language Proficiency:
  Bilingual proficiency in Spanish and/or Portuguese is preferred.

• Hardware & OS Diagnostic Literacy:
  Comprehensive knowledge of troubleshooting, repairing, and optimizing end‑user devices including Chromebooks, laptops, desktops, tablets, and specialized interactive AV equipment.
• Ticketing & System Workflow Management:
  Ability to accurately log, track, prioritize, and close out incidents within an enterprise IT Help Desk ticketing database system while meeting strict service level expectations.
• Deployment & Imaging Architectures:
  Competence utilizing enterprise device deployment tools, systems configuration networks, and operating system imaging software.
• Clear Technical Communication:
  Exceptional verbal and written communication skills; ability to translate complex technical diagnostics into clear, user‑friendly solutions for non‑technical staff.
• Software & Platform
  
  Competency:
  
  Proficient…