Senior Manager, Digital Analytics

Our eCommerce team delivers customer‑centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly.

We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end‑to‑end with our sales, merchandising, finance, logistics and technology teams to provide a world‑class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer‑obsessed, and are looking for well‑rounded professionals with strong eCommerce business acumen to join our team.

The Senior Manager, Data & Analytics will lead the strategy, execution, and continued evolution of enterprise data and analytics capabilities. You will oversee a team of analytics professionals responsible for turning complex data into actionable business insights, performance measurement frameworks, self‑service reporting solutions, experimentation analysis, and strategic recommendations.

In this highly visible role, you will combine people leadership, analytical expertise, business acumen, and operational execution to help drive measurable growth, efficiency, and customer outcomes This is an opportunity to shape the future of analytics for Staples' digital business, influencing strategy, customer experience, and growth through data‑driven decision making.

You will partner closely with business and technology leaders to ensure data assets, reporting, and analytics capabilities are scalable, governed, accurate, and aligned with business priorities. This role is based in Framingham, Massachusetts and reports to the Director, Digital Analytics.

What you’ll be doing:

• Lead the development and execution of enterprise analytics programs, including business performance measurement, KPI management, reporting and dashboard strategy, experimentation analysis, and discovery analytics.
• Partner with business leaders to translate strategic objectives into measurement frameworks, analytical roadmaps, data requirements, and actionable recommendations.
• Oversee the design, implementation, and adoption of scalable analytics solutions, self‑service reporting capabilities, and governed data assets.
• Direct data quality, governance, and metric standardization efforts in partnership with Data Engineering and Analytics Engineering teams.
• Establish analytics operating rhythms, prioritization frameworks, and stakeholder engagement processes that balance immediate business needs with long‑term capability development.
• Lead advanced analytical initiatives, including customer behavior analysis, performance optimization, segmentation, forecasting, experimentation measurement, and trend identification.
• Manage analytics technology platforms and tools supporting reporting, visualization, data warehousing, and scalable insight generation.
• Present findings, recommendations, risks, and opportunities to senior leaders and cross‑functional stakeholders, influencing business decisions and investment priorities.
• Champion a data‑driven culture by promoting analytical best practices, measurement discipline, and the adoption of insights across the business.
• Drive continuous improvement across analytics processes, reporting effectiveness, automation, and organizational efficiency.
• Lead, coach, and develop a team of analytics professionals while establishing performance expectations, career development plans, and succession strategies.
• Manage workforce planning, hiring, talent development, performance management, work prioritization, and resource allocation for the analytics function.
• Foster a collaborative, inclusive, and high‑performing team culture centered on accountability, innovation, continuous learning, and business partnership.
• Partner directly with senior leaders across Digital, Marketing, Merchandising, Product, Customer Experience,…