Product Manager, Order Fulfillment Logic; OFL

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly.

We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

The Product Manager, Digital plays a key role in shaping and improving digital customer experiences across eCommerce platforms, including mobile, desktop, and app experiences. This role is responsible for defining product priorities, managing the product backlog, translating customer and business needs into actionable requirements, and partnering closely with engineering, UX, analytics, data science, and business stakeholders to deliver digital solutions that improve customer experience, engagement, conversion, and retention.

This role leverages customer insights, analytics, market trends, and business priorities to recommend product improvements and support the execution of the digital roadmap. The Product Manager, Digital applies seasoned product management judgment to anticipate roadblocks, solve complex problems, influence cross-functional teams, and deliver digital capabilities that support business growth and operational effectiveness. The role may also identify practical opportunities to leverage AI productivity tools and AI/ML-enabled product capabilities to improve product outcomes, decision-making, and delivery efficiency.

What You’ll Be Doing:

• Own and enhance Order Fulfillment Logic (OFL) capabilities, including carrier selection, delivery promise calculations, fulfillment routing, and transportation decisioning to support efficient order delivery and customer satisfaction.
• Partner closely with Transportation, Operations, Engineering, and Supply Chain stakeholders to gather requirements, prioritize enhancements, troubleshoot complex order flow issues, and enable new carriers, fulfillment capabilities, and network integrations.
• Lead product delivery across multiple interconnected systems and APIs, translating business requirements into scalable solutions while supporting Agile ceremonies, sprint planning, release management, testing, and cross-functional execution.
• Define, manage, and prioritize the product backlog for assigned digital products, platforms, features, or capabilities.
• Collaborate with leadership and business stakeholders to align product priorities with digital strategy, customer needs, and business objectives.
• Translate customer insights, analytics, market trends, and stakeholder input into user stories, requirements, acceptance criteria, and product recommendations.
• Serve as a primary point of contact between business stakeholders, engineering teams, UX, analytics, data science, and external partners.
• Prioritize user stories, bugs, enhancements, and technical work based on customer value, business impact, team capacity, dependencies, and delivery timelines.
• Partner with engineering and UX teams through Agile ceremonies, including backlog refinement, sprint planning, product reviews, testing, and release readiness.
• Monitor product performance using OKRs, KPIs,…