Commercial Lines Account Manager Job Framingham area,Massachusetts USA,Insurance

At IIS, we combine relationship-based insurance with modern technology and a dedicated account manager model. Each client has an Account Manager who learns their business, understands their risks, and serves as a consistent point of contact.

Technology helps us work efficiently, but it does not replace the relationship. Our Account Managers use their insurance expertise, judgment, and client knowledge to anticipate needs, solve problems, and help clients make informed coverage decisions. For an experienced Account Manager, that means you are not simply processing renewals, endorsements, and service requests. You build relationships, advise clients, partner with producers, and own the client experience.

At IIS, we trust experienced insurance professionals to use their expertise. You will have team support and the technology to work efficiently, with the autonomy to own your clients and build lasting relationships.

Integrated Insurance Solutions (IIS) is looking for an experienced Commercial Lines Account Manager who enjoys building strong client relationships, solving problems, and working on a collaborative insurance team. At IIS, we believe insurance is about more than placing coverage. We help clients understand and manage risk, combining modern technology and tools with the personal service and long-term relationships that have always been at the center of our business.

This is an opportunity to manage an established book of commercial accounts while partnering closely with producers as new business continues to grow.

What You Will Do

As a Commercial Lines Account Manager, you will serve as a trusted point of contact for IIS clients and work closely with producers, carriers, and the rest of our service team.

Your responsibilities will include:

· Manage and develop relationships with an established book of commercial clients.

· Partner with producers to onboard and service new accounts.

· Coordinate the renewal process, including gathering information, reviewing coverage needs, preparing submissions, and working with carriers.

· Review policies and coverage to help ensure accuracy and identify potential gaps or changing client needs.

· Respond to client questions and service requests accurately and promptly.

· Work with insurance carriers and underwriters to resolve coverage, pricing, and service issues.

· Support clients with endorsements, certificates, claims questions, and other ongoing insurance needs.

· Maintain accurate and complete account information within the agency management system.

· Identify opportunities to strengthen client relationships and expand coverage where appropriate.

· Collaborate with colleagues across IIS to provide responsive, high-quality client service.

What We Are Looking For

We are looking for someone who understands commercial insurance and takes ownership of the client experience.

Required qualifications include:

· At least three years of commercial lines experience within an insurance agency.

· Strong knowledge of commercial insurance coverage and terminology.

· Experience managing client relationships and providing excellent customer service.

· Strong written and verbal communication skills.

· Excellent organization and attention to detail.

· Ability to manage multiple priorities in a fast-paced environment.

· Ability to work independently while being an effective member of a team.

· Working knowledge of Microsoft Office and commercial insurance rating systems.

· Experience with Applied EPIC or a comparable agency management system.

Preferred qualifications include:

· Exposure to professional lines.

· An active Massachusetts Property & Casualty license is preferred. If you do not currently hold one, IIS will support and pay for you to obtain it.

· A sense of urgency is…